Last updated: November 1, 2026

Returns & Refunds

Eligible products

LuriTap accepts returns only for products that arrive damaged, are defective, or are incorrect. We do not accept change-of-mind returns.

Please report an issue within 30 days of delivery by emailing hello@luritap.com.

Include your order number, a description of the problem, and photos or a short video showing the issue where possible.

Troubleshooting & review

For NFC or QR issues, we’ll first help you troubleshoot your stand and its setup.

After reviewing your request, if we confirm that your product is damaged, defective, or incorrect, we’ll provide a replacement at no additional cost or arrange a refund.

Returning a product

If we determine that a return is necessary, we’ll provide the return address, instructions, and a prepaid shipping label. Please do not send your product back before receiving these instructions.

Approved returns must be sent within 30 days of receiving return instructions. There is no restocking fee for eligible returns.

Refunds

Approved refunds include the affected product’s price, applicable taxes, and any original shipping charge attributable to that product.

We issue refunds to your original payment method within 10 business days after approval and receipt of any required return. Your bank or payment provider may take additional time to post the refund.

If you haven’t received your refund after this period, contact hello@luritap.com.

Damage after delivery

This policy does not cover accidental damage, misuse, or normal wear after delivery.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

For troubleshooting, replacements, or return requests, email hello@luritap.com.